CDAA Career Development Professional
Defence Recognized Service Provider
Certified Professional Resume Writer
Australian Veteran Owned Business

1300 366 104

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Customer Service Agent

NSW > Sydney

Applications Close: Friday, July 22, 2016

Customer Service Agent required to:

  • Handle inbound calls from Peakbound clients to deal with one of the following;
    • Inbound banking – General enquiries;
    • Superannuation consolidation;
  • Meet individual daily/weekly KPI’s
  • Develop understanding on products
  • Work towards team targets and incentives


  • Speak to existing customers of Peakbound clients;
  • Hit call targets and KPI’s;
  • Keep current understanding of client products;
  • Act in a professional manner at all times, upholding company values
  • Adhering to regulatory guidelines and compliance rules
  • Being punctual and reliable
  • Supporting team members when required
  • Attending and participating in training

Skills/behaviours required:

  • Positive attitude
  • Customer Service experience –Deliver Results
  • Resilience
  • Good communication skill
  • Honesty & Integrity
  • Problem Solving
  • Adhering to company dress code at all times
  • Adhering to all company & HR policies

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