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ACPB Contract Manager

NT > Darwin

Applications Close: Tuesday, May 31, 2016

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.  We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence in these key sectors: Citizen Services, Defence, Facility Services, Health, Immigration, Justice and Transport.

Serco’s Asia-Pacific division employs approximately 9,000 people across Australia, New Zealand, Hong Kong and mainland China. We're passionate about bringing service to life for our customers, colleagues and the communities we serve.


Serco Defence are seeking to appoint an inspirational and dynamic leader to be responsible for providing In Service Support (ISS) for over $400 million in physical assets, comprising thirteen patrol boats and associated supplies.  This role liaises directly with the Commonwealth’s Patrol Boat System Program Office in Darwin (the direct customer) and high levels of the Royal Australian Navy (the operational user of the vessels) for all matters related to the successful delivery of In Service Support to the Armidale Class Patrol Boats (ACPBs).


Reporting to the Executive General Manager, Asset Management your accountabilities will include:


  • Managing the Contract Management function of the ACPB program by providing inspirational leadership and a hands-on approach
  • Increasing operational profit through compliance with the Conditions of Contract and delivery of the contracted KPIs, while ensuring work is performed safely and to high standards of quality
  • Delivering growing returns by developing and maintaining high levels of customer satisfaction
  • Collaborating at all levels ensuring the best information is available in order to make sound business decisions
  • Supporting the business by being a role model for values-based leadership and learning
  • Seeking and developing new business opportunities for Serco Defence


It is essential for you to have significant management experience in companies (or Government organisations) whose core business involves aspects of engineering, project management and heavy industry, and be comfortable in high pressure roles. You will have broad-based management experience, preferably within the Defence industry, involving project planning and scheduling, earned value management and risk management, all within high profile projects.

Proven experience in contract management roles where the priority was to deliver better than expected results is highly desired.


You will be required to hold an Australian recognised tertiary qualification in Commerce, Science or Engineering with MBA, Project Management or post graduate studies being advantageous.


Serco is committed to diversity in our workforce. We strongly encourage applications from Aboriginal and Torres Strait peoples and those from culturally and linguistically diverse backgrounds. For more information about Serco please visit our website


Please apply through this link

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